特定商取引法に基づく表記
Your Satisfaction Is Our Commitment
Customer satisfaction is our top priority. We are committed to delivering high-quality products and reliable shopping experiences for global customers. To ensure transparent and fair services for all users worldwide, we have established standardized global return rules, while fully complying with the latest EU cooling-off period (right of withdrawal) regulations for EU customers.
30-Day Hassle-Free Global Returns
We hope you are fully satisfied with every product you purchase from Crawltin. If you are not completely happy with your order, you may apply for a full refund within 30 calendar days after receiving your package for all global orders.
To qualify for a valid return: Products may only be opened and tested for normal functional verification. Excessive use, wear and tear, scratches, manual damage, or unauthorized modification are strictly prohibited. All returned items must be in resalable condition, kept in original packaging and complete with all original accessories, parts and labels. Any damage caused by improper use beyond basic testing will result in invalid return eligibility.
Damaged in Transit? We’ve Got You Covered
We guarantee product quality and safe international transportation for every order. If your package arrives broken, defective or damaged during transit, please contact our customer service team via the bottom-right WhatsApp on our website or email: info@crawltin.com within 24 hours of delivery.
You shall provide clear photos of the damaged package and items, or a complete unboxing video. For transit damage claims, a full unboxing video must be recorded before opening the package. The video must clearly display the shipping tracking number, recipient name and phone number to ensure valid evidence. This helps us verify the issue efficiently and recover losses from the logistics provider. Once your evidence is confirmed valid, we will arrange a free replacement or full refund without any extra cost from your side.
EU Cooling-Off Period Policy (Regional Compliance Clause)
In accordance with the updated EU Regulation (EU) 2023/2673 effective 2026, customers residing in the European Union are entitled to a statutory 14-day cooling-off period starting from the date of goods receipt, during which returns can be made without reason. This is an exclusive regional supplementary policy that complements and prevails over our global 30-day return policy.
Cost Liability for EU Returns: For returns initiated due to personal reasons (including but not limited to changed mind, unnecessary purchases, duplicate orders, and other non-quality-related issues), in accordance with EU legal requirements, the customer shall bear all return-related expenses, including return shipping fees, cross-border tariffs, import duties, and any other customs charges incurred during the return process.
Only returns caused by product quality defects or seller shipping errors will be fully covered by Crawltin, including all shipping and tariff fees.
Global Standard Return Process
This process applies to all global customers, including orders delivered to the European Union:
Step 1: Submit Return Request – Contact our support team via WhatsApp or official email info@crawltin.com to submit your return application and specify your return reason.
Step 2: Eligibility Verification & Guidance – Our team will verify your return eligibility based on global rules and EU regional policies (if applicable), then provide you with detailed official return instructions.
Step 3: Ship Back & Retain Proof – Send the item back strictly following our guidelines. Please keep your return shipping receipt and tracking proof for verification and refund processing.
Step 4: Inspection & Refund Issuance – After we receive and inspect the returned item and confirm full compliance with return standards, we will issue your refund within 3–5 business days upon receiving your valid return shipping proof and returned goods.
Important Global Return Notes
1. For all non-quality-related returns due to personal reasons worldwide, return shipping fees are borne by the customer. EU customers shall additionally cover all cross-border tariffs and customs fees incurred by returns in accordance with local regulations.
2. Returned products are only allowed normal opening and basic function testing. Any excessive usage, manual damage, broken original packaging, missing accessories, or non-resalable condition will result in partial or complete refusal of refund.
3. All refund processing times refer to business days, excluding weekends and public holidays.
24/7 Dedicated Customer Support
Our professional support team serves global users via WhatsApp and email around the clock, committed to resolving your order, return and after-sales issues efficiently and fairly. Your trust and satisfaction are our eternal pursuit.
Thank you for choosing and trusting Crawltin!
Sincerely,
The Crawltin Team