プライバシーポリシー
At Crawltin, your personal privacy and payment security are our top priorities.
This Privacy Policy clearly defines how we collect, use, store, disclose and protect your personal data when you browse our website, place orders and use all our services. By using our platform, you acknowledge and agree to the terms of this Privacy Policy. For users located in the European Economic Area (EEA), this policy fully complies with the General Data Protection Regulation (GDPR) to safeguard your legal data rights.
- Information We Collect
We only collect essential information required for order processing and service delivery, and never collect irrelevant private data unnecessarily:
Account & Order Information: When you register an account or place an order, we collect your name, email address, shipping address, billing address and phone number solely for order fulfillment, logistics delivery and after-sales support.
Cookies and Tracking Technologies: We use cookies and similar technologies to optimize your browsing experience, save your preferences and analyze website traffic. Prior user consent is mandatory for all non-essential cookies. You may manage or disable cookies via your browser settings at any time. Disabling cookies may affect partial website functions but will not compromise your privacy or payment security.
- How We Use Your Information
We process your personal data strictly based on legal grounds including contract performance, legitimate business interests, your explicit consent and legal compliance obligations. All data processing is transparent and regulated:
Order Processing: To verify payments, process orders, arrange delivery, track logistics and provide complete after-sales support.
Service Optimization: We analyze anonymized user behavior and browsing trends to continuously optimize our products, website functions and shopping experience.
Marketing Communications: We only send promotional emails regarding new products, exclusive offers and updates if you have explicitly opted in. Every marketing email contains a permanent unsubscribe link, allowing you to cancel your subscription at any time.
Legal Compliance: We process personal data to comply with applicable laws, regulations and official legal requests.
- Information Sharing & Payment Security Statement
We never sell, rent or disclose your personal data to third-party marketing agencies.
To fully protect your funds and private payment information, we solemnly declare: All payment procedures on our website are independently processed and fully encrypted by PayPal and other authoritative international payment service providers. Your bank card information, bank account details, payment passwords and fund transaction records are exclusively stored and verified by official payment institutions. Crawltin has no access, permission or ability to view, obtain or store any of your confidential banking and payment data. You can shop and place orders with complete confidence.
We only share necessary user information in the following compliant scenarios:
Trusted Third-Party Service Providers: We cooperate with qualified third-party partners to support website operation, order fulfillment, logistics and customer service. All partners are bound by GDPR-compliant confidentiality agreements and can only use your data for authorized service purposes.
- Data Security & Data Retention
We implement comprehensive technical and organizational security measures, including data encryption, secure server protection, hierarchical access control and regular security audits, to protect your personal data from unauthorized access, modification, loss or disclosure.
We retain your personal data only for the minimum period necessary to fulfill the intended purposes, including contractual obligations and legal requirements for tax, accounting and regulatory compliance. When data is no longer required, we will securely delete or anonymize it to eliminate privacy risks.
- Your GDPR Data Rights (EEA Users)
If you are located within the European Economic Area, you have the following rights under GDPR:
Right of Access: You may request a copy of your personal data stored by us.
Right of Rectification: You may update or correct inaccurate personal data.
Right of Erasure: You may request the deletion of your personal data under legal conditions.
Right of Restriction of Processing: You may request to limit data processing under specific circumstances.
Right of Data Portability: You may request your personal data in a machine-readable format for data transfer.
Right of Objection: You may object to data processing based on legitimate interests, including direct marketing.
Right to Withdraw Consent: You may withdraw your consent at any time without affecting the legality of previous processing.
You also have the right to file a complaint with your local data protection supervisory authority.
- Policy Updates
We may update this Privacy Policy periodically to adapt to business adjustments and legal revisions. All significant changes will be posted on our homepage. Where required by GDPR, we will notify you via email. Please review this page regularly for the latest version.
- Contact Us
If you have any questions about this Privacy Policy, data protection or payment security, or wish to exercise your GDPR rights, please contact us via:
Email: info@crawltin.com
Live Chat: Click the customer service icon at the bottom left of our website
Business Hours: Monday–Friday, 09:00–18:00
Sincerely,
The Crawltin Team