Terms of Service
Welcome to Crawltin! Thank you sincerely for your trust and interest in our products and services. To ensure every user enjoys a fair, transparent, secure and stable shopping experience, please carefully read these Terms of Service before accessing our website, registering an account, placing an order, or using any platform services. Your continued use of our website or submission of an order confirms that you have fully read, understood, and voluntarily agreed to abide by all terms and conditions stated herein.
These Terms serve as a unified service benchmark and apply equally to all users. We operate our platform in accordance with professional and standardized standards, committed to providing consistent and reliable shopping protection for every user.
1. Account Registration and User Responsibilities
1.1 Account Registration
Certain platform functions, including order tracking, order history viewing and member benefits, require user account registration. You agree to provide truthful, accurate, complete and up-to-date personal information during registration and checkout. You are solely responsible for properly safeguarding your account password and login credentials, and you accept full liability for all activities conducted under your account.
1.2 Account Security
If you detect unauthorized login, unfamiliar activities, or potential information leakage related to your account, please contact our customer service immediately through our official channels. We will follow standardized platform security procedures to assist you with verification and resolution, and fully protect your account security.
1.3 Acceptable Use Policy
When using our platform services, you shall comply with applicable laws and regulations. You must not publish, upload, or distribute any unlawful, abusive, threatening, infringing, vulgar, or inappropriate content. You are also prohibited from launching malicious attacks, scraping data in bulk, attempting unauthorized system access, or conducting any behavior that disrupts normal platform operation.
2. Intellectual Property Rights
All content published on this website, including but not limited to texts, product images, original designs, brand logos, page layouts and program codes, constitutes the intellectual property of Crawltin or its authorized partners and is protected by relevant legal provisions.
Without prior written authorization from us, no individual or organization may copy, modify, repost, commercially use, or redistribute any content from this website. Violators shall bear corresponding legal responsibilities and compensate us for all losses incurred.
3. Product and Pricing Information
We strive to ensure that all product descriptions, specifications, images and pricing information displayed on our website are accurate and valid. In case of unintentional information deviations caused by system failures, operational errors or third-party data anomalies, we will correct the relevant information promptly upon discovery.
For affected orders already placed, we will follow unified platform transaction rules, actively communicate with users, and provide reasonable adjustment, compensation or alternative solutions to protect users’ legitimate transaction rights and interests.
4. Order and Delivery Rules
4.1 Order Processing
All valid orders will be processed within 3 working days after successful payment confirmation. We reserve the right to verify and reasonably reject suspicious or malicious orders to protect the legitimate interests of the platform and all users.
4.2 Shipping and Logistics
Once your order is dispatched, you will receive a logistics tracking email. The standard international delivery timeframe is 8–14 working days. Actual delivery time may vary reasonably due to objective factors including destination customs procedures and local logistics service conditions.
4.3 Delivery Delays
Delivery delays caused by holidays, extreme weather, customs inspections, logistics suspension or other force majeure events will be actively monitored by our team. We will update users with the latest progress in a timely manner.
5. Website Operation and Third-Party Links
5.1 Service Stability
We strive to maintain stable, secure and continuous website operation, but do not guarantee uninterrupted service at all times. Temporary service suspension or functional abnormalities caused by system maintenance, technical upgrades, network failures or security repairs fall within normal operation scope. We will restore service as soon as possible and shall not be liable for any losses arising from temporary service downtime.
5.2 Third-Party Links
This website may contain third-party links for user reference. We have no control over the content, privacy policies or service rules of external platforms. All risks and disputes arising from your access and use of third-party websites are independent of our platform. We recommend that you review the relevant terms and policies before using any third-party services.
6. User Data Protection
We attach great importance to the personal information security of every user. All collection, storage, usage and sharing of personal data strictly follow internal platform data protection standards, based on contract performance, user authorization and legitimate operational needs. All data processing procedures are open, transparent and compliant.
We will never sell or rent your personal data to any third-party marketing institutions. We only share necessary user information with trusted compliant service providers when required for order fulfillment. All partners are bound by strict confidentiality agreements to ensure data is used only for authorized purposes.
You may contact our official customer service team at any time to inquire about, correct or delete your personal information, or submit reasonable requests regarding data usage. We will respond to your inquiries and requests in a timely and compliant manner.
7. Dispute Resolution and Disclaimer
These Terms of Service constitute a universal agreement between the platform and all users, applicable equally to everyone.
Any disputes arising from website usage or product transactions shall first be resolved through friendly negotiation. If negotiation fails, both parties may follow the platform’s official dispute resolution rules for further settlement.
We shall not be held responsible for service interruption, performance delay or any resulting losses caused by force majeure events, including but not limited to natural disasters, war, government actions and public emergencies.
8. Terms Updates
We reserve the right to revise and update these Terms of Service irregularly to adapt to business development, platform optimization and compliance requirements. Major revisions will be posted on our website homepage to notify all users. Your continued use of our website after updates confirms your acceptance of the latest Terms.
9. Contact Us
If you have any questions regarding these Terms, platform services, orders or data protection, or wish to exercise your legitimate user rights, please contact us via the following channels:
Email: info@crawltin.com
Live Chat: Click the customer service icon at the bottom left of our website
Business Hours: Monday – Friday, 09:00 – 18:00 (Beijing Time)
Thank you for your trust and support. Crawltin will continue providing standardized, transparent, secure and high-quality cross-border shopping services to all users with a fair, professional and rigorous attitude.
Sincerely,
The Crawltin Team