My Privacy and Payment Security
At MyZooi, your trust is our top priority. We are committed to protecting your personal information and ensuring every transaction is secure.
Personal Consultation & Privacy:
Any information you share with us—whether through a contact form, email, or for order processing—is treated with strict confidentiality. We use secure systems to protect your data and never share your details with any third parties for marketing purposes. Your inquiries and orders are for our service team's eyes only, allowing us to provide you with the best possible customer experience.
100% Secure Payment with PayPal:
All payments are securely processed through PayPal, a global leader in online payments. This means:
We Never See Your Bank/Card Details: When you pay with PayPal, you provide your financial information only to PayPal, not to us. This adds a vital layer of security.
Industry-Standard Protection: PayPal uses advanced encryption and fraud prevention technology to keep your money and information safe.
Buyer Protection Included: In most cases, you're covered by PayPal's Buyer Protection program, which can help you get a full refund if something goes wrong with your order.
Shop with complete confidence. Your adventure with MyZooi is safe from start to finish.
You may cancel your order within 14 calendar days after you receive the goods, no reason required.
Fill out the form below to submit your withdrawal request.
Required fields on this form:
1. Name
2. Email (Mandatory)
3. Message box must include all of the following:
• Your shop order number
• Your full delivery address from the order
• Statement: I confirm I exercise my EU 14‑day right of withdrawal for this order.
Optional field:
• Phone number (you may leave it blank)
You can copy this sample and replace with your information:
Order Number: ________
My delivery address: ________
I confirm I exercise my EU 14‑day right of withdrawal for this order.
After submission, we will email you the RMA number and our return warehouse address.
Parcels without an RMA number will be rejected.
Return shipping cost is at customer’s cost under EU rules.