Payment Help
Thank you for your order with Myzooi!
If your payment via credit card was declined by your issuing bank, please do not worry. This is a common international payment issue: to prevent potential risks, bank systems may temporarily block unfamiliar overseas online transactions. It is an automatic protection mechanism.
To help you successfully secure your order, we recommend using your PayPal balance or linked bank account for payment.
Why is this smoother and safer?
- Trusted Payment: As a global payment intermediary, PayPal is widely trusted by major banks, effectively avoiding unexpected transaction interruptions.
- Privacy Protection: Your bank card details are only stored by PayPal and do not need to be shared with any merchants, protecting your financial privacy at the source.
- PayPal Buyer Protection: In case of order issues, you can enjoy official dispute resolution and refund protection from PayPal.
Key Steps: On the PayPal page, select "PayPal Balance" or your bank account as the payment method.If your balance is insufficient, you can instantly transfer funds from your bank account via the PayPal App.
If you need any assistance, please feel free to contact us.
Sincerely,
The Myzooi Customer Team
You may cancel your order within 14 calendar days after you receive the goods, no reason required.
Fill out the form below to submit your withdrawal request.
Required fields on this form:
1. Name
2. Email (Mandatory)
3. Message box must include all of the following:
• Your shop order number
• Your full delivery address from the order
• Statement: I confirm I exercise my EU 14‑day right of withdrawal for this order.
Optional field:
• Phone number (you may leave it blank)
You can copy this sample and replace with your information:
Order Number: ________
My delivery address: ________
I confirm I exercise my EU 14‑day right of withdrawal for this order.
After submission, we will email you the RMA number and our return warehouse address.
Parcels without an RMA number will be rejected.
Return shipping cost is at customer’s cost under EU rules.