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Thank you for choosing Crawltin! We are committed to providing all users with efficient, transparent and reliable logistics services throughout the shopping process. Please read the following shipping policy carefully to fully understand the complete process from order placement to final delivery.

1. Shipping Time Commitment

Once your order payment is successfully confirmed, we will complete stock arrangement and arrange shipment within 3 business days. We adhere to standardized order processing procedures to ensure stable and timely order delivery for every user.

2. International Logistics Duration

After your package is dispatched from our warehouse, the standard international delivery cycle is 8–14 business days. We cooperate with multiple high-quality and stable international logistics channels to optimize transportation routes and ensure packages are delivered safely and efficiently.

3. Real-Time Logistics Tracking

Once your package is shipped, you can check the real-time logistics status anytime via the "Order Inquiry" function on our official website homepage.

Friendly Reminder: Due to international transportation, customs clearance and regional logistics updates, the tracking information may be delayed moderately. Please wait patiently if you encounter temporary update suspension. If your package exceeds the estimated delivery time, you may first check the latest logistics status through the official tracking system. Our customer service team is always available to assist you with inquiries and problem solving.

4. Customer Service Channels

User satisfaction is our core pursuit. If you have any inquiries or doubts about order shipping, logistics progress and delivery issues, please feel free to contact us via the official channels below:

Service Email: info@crawltin.com

Online Customer Service: Click the customer service icon at the bottom left of our official website

Business Hours: Monday to Friday, 09:00 – 18:00 (Beijing Time)

All messages submitted during non-business hours will be prioritized and replied to before 10:00 a.m. on the first working day.

We always focus on detailed service experience and strive to provide every user with a stable, reassuring and worry-free full-cycle shopping and logistics service.

Sincerely,

The Crawltin Team