Can I return or exchange the product if I’m not satisfied with it?
Of course you can. Your satisfaction is our top priority and commitment.
We offer a transparent and simple 30-Day Hassle-Free Return & Exchange Policy, which starts from the date you receive the product. If you are not completely satisfied with your purchased product, you may request a return or exchange within this period.
To ensure a smooth process, please make sure the product meets the following conditions:
Unused Condition: The product remains in its original state and has not been used.
Intact Packaging: All original packaging, labels, and accessories are complete and undamaged.
The return/exchange process is as follows:
Contact Us: Within the 30-day period, please first get in touch with our customer service team via the WhatsApp customer service icon on our official website.
Obtain Guidelines: We will verify your eligibility for return or exchange, and provide you with detailed return instructions and the receiving address.
Ship the Product Back: Send the product back to us. Please be sure to keep your shipping proof or tracking number as evidence of return.
Receive Refund/Exchange: After we receive and inspect the returned product, we will process your refund or arrange an exchange for you within 3–5 business days.
For a smooth experience, please note the following:
Return Shipping Costs: If the return is due to personal reasons (e.g., change of mind), you will be responsible for the return shipping costs. However, if the return is caused by a product defect or our mistake, we will cover the return shipping costs.
Non-Returnable Products: Products may not be eligible for return if the issue is not related to quality.
We firmly believe that every shopping experience should be pleasant. Shop with confidence at Myzooi!
You may cancel your order within 14 calendar days after you receive the goods, no reason required.
Fill out the form below to submit your withdrawal request.
Required fields on this form:
1. Name
2. Email (Mandatory)
3. Message box must include all of the following:
• Your shop order number
• Your full delivery address from the order
• Statement: I confirm I exercise my EU 14‑day right of withdrawal for this order.
Optional field:
• Phone number (you may leave it blank)
You can copy this sample and replace with your information:
Order Number: ________
My delivery address: ________
I confirm I exercise my EU 14‑day right of withdrawal for this order.
After submission, we will email you the RMA number and our return warehouse address.
Parcels without an RMA number will be rejected.
Return shipping cost is at customer’s cost under EU rules.